While we always attempt to be prompt answering
email comments and questions personally, reading these commonly asked questions
can answer many questions without waiting for personal response.
Thanks, Gary O
FAQ s – Frequently Asked Questions:
Q: How do I pay? What forms of payment do
you accept?
A: We use PayPal because of it’s speed, reliability, security, and ease. And our invoice
system does NOT require you to have a PayPal account. PayPal invoices can also
be paid with major credit cards, bank drafts, etc. We will accept checks and money orders mailed
to our PO Box but remember that these methods will slow down the amount to time
it just to get your order started. We’ll have to exchange email to approve and
will have to wait for funds to clear.
Q: How much does it cost to ship to me?
A: Here is the latest info (
subject to charge without notice without our control ): Please note that we do not charge
additional fees for packaging or shipping and all the fees you see below
appear on the invoice we send you as shipping charges (though some may not be
itemized). It is our experience and firm opinion that USPS offers the best
combination of speed vs. costs.
Here's what USPS quotes as of 9/26/2008
USPS MAX . weight
Package# (if
1 type wax) United States Canada & Mexico All
other countries
FRE 1 lb
$4.80 $9.95 $11.95
FRSP 10 lbs
$9.80 $23.95 $38.95
FRLP 18 lbs $12.95 $29.95 $49.95
You can find out more
here:
http://www.usps.com/tools/calculatepostage/welcome.htm?from=home_header&page=calculatepostage
Q: Can you track shipments in the
A: Priority
can only confirm 2 things ( with paid confirmation,
$.60 extra) : 1) That the package has left our address and 2) That it has
arrived at your address. We can not trace in between. But so far out of
Hundreds upon Hundreds of shipments I believe they have only "lost" 1
package due to their mistake. But confirmation is well worth the $.60 in terms
of knowing that you package may be sitting at your post office.
Q: Can you track International shipments ?
A: International
shipments use a unique serial number assigned to each form and while we can
provide that number, it can do little to trace the shipment as it moves. We
know that on boxes, it can help your postmaster identify your package once it
is received in your country. On the 1 pound and less sent in envelopes it may
help inside your country, but know it is of little help from here in the
Q: Can you make the Customs documents
favor me in terms of what import duties I might pay?
A: No… Sorry… and here’s why: We know that some of our international community gets
hit with additional fees imposed by their own country's import duties, tariffs,
taxes etc. Please understand that there is nothing we can really do about it.
We use the best fit harmonized code of 3407 00 00
which is relatively low in most countries. The ONE thing that the
1) Who sent it? 2) Who is receiving it? 3) What does it weigh? and 4) What is the
value?
As you can see, since
we sell by the pound, have a website , and we have
made many shipments ( probably to your country) , fradulent
claims would be a big mistake. Besides being easy to detect, both
electronically and physically, it would put us and you at risk…. our business,
our personal lives, all our customers in any given country, and possibly our
family lives. We love our customers, but as you can see, we have no choice but
to be professional and honest to the point of losing a sale. We just have to be
that way, even if it is an old friend and his birthday J
!!!
Lastly please note that
if your credit card or bank transfer is made in currencies other than USD (this
means almost all outside US), we have to pay an additional currency exchange
fee. This is a change that is beyond whether US dollar is weak or strong, which
is our problem not yours. Even though this fee is actually value based, we have
decided to charge a flat fee of $1.50 USD . Sometimes
we'll lose a few pennies, sometimes we make an
additional few pennies. The important thing for you to know is that we're not
charging you extra bucks just to hide profit!
Q: I don’t see a place on the order form,
where do I enter my credit cards information?
A: We NEVER ask for your credit
card information and if ANYONE asks it from you in the form of email DO NOT
ever give it out! We use an invoicing system which has several advantages for
you! You don’t pay until we’ve reviewed your order, established the shipping
costs, and sent you an invoice. This means that you’re out of money for longer
than necessary if we are out of stock. It also means that PayPal’s security
system is in place and we don’t have to worry about the security of YOUR credit
card information.
Q: Wow… you offer too many to choose from!
Can you just mail me a free sample of them all?
A: We’d love to be a big and
profitable enough company to say “Sure, no problem”. But the reality is that Jake
and I are 2 guys with day jobs and family… and we each work out of our
home-based shops. And only experience will show you the effort and cost that
packaging and labeling requires, not to mention that the product costs us real
money… and so does packaging… and the cost of mail. But to make it possible for
you to try before spending big bucks, we do offer ¼ pound samples for sale… and
at prices that are very low risk. See our on-line catalog for details.
Q: I use “Brand C” and what to know if your
products are like “Brand C” ?
A: Sorry… while not everyone
agrees, many artists find our products are better than Brand C… and we agree
with those wonderfully smart and honest artists. ;-)
Q: I can’t get PDF catalog to open ?
A: Please be sure you are using
the latest and free PDF reader. There’s a link at the bottom of our homepage. If you still have issues please email us.
Q: Can you recommend what you think is
your best product ?
A: Under construction. Please
check back later
Q: I keep getting your voice mail when I call ?
A: Under construction. Please
check back later.
Q: I placed my order 15 minutes ago, but
still have not received an invoice ?
A: Under construction. Please
check back later.
Q: I paid my invoice yesterday
, but still have not received a box?
A: Under construction. Please
check back later.